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Find answers about orders, personalization, shipping, returns, product details, and more.
If you’ve just placed your order, please contact us as soon as possible. If your order has not entered production or shipping, we’ll do our best to help update or cancel it.
For personalized items, changes may not be possible once production has started.
Yes, if your order has not shipped yet. Please contact us as soon as possible with your order number and updated address.
Once an order has been dispatched, we may not be able to make changes.
We accept major payment methods shown at checkout, including major credit and debit cards. Available payment options may vary depending on your location and device.
Payments may fail for several reasons, including incorrect card details, bank authorization issues, billing address mismatch, or temporary system issues.
Please double-check your information or try a different payment method.
Yes. After your order is placed successfully, you should receive an order confirmation email. If you don’t see it, please check your spam or promotions folder.
Not every design is customizable. If a product includes a personalization box or customization option on the product page, that item can be personalized.
If no customization option appears, that design is not currently available for personalization.
If production has not started, we’ll do our best to help. Once production begins, personalized details usually cannot be changed.
Please review spelling, capitalization, and punctuation carefully before placing your order.
Yes, in most cases your text will be produced exactly as submitted. Please double-check all spelling and formatting before checkout.
Because personalized items are made specifically for you, they are generally not eligible for return or refund due to change of mind, incorrect text entered by the customer, or ordering the wrong model.
If there is a production issue, printing error, damage, or incorrect item received, please contact us and we’ll review it promptly.
Most orders are processed within 1–2 business days. During peak periods, launches, promotions, or holidays, processing may take a little longer.
Delivery times vary depending on destination and shipping method. Estimated delivery timing will be shown at checkout whenever available.
Please note that shipping times are estimates and may be affected by carrier delays, customs, weather, or holiday volume.
Yes, we ship to many countries and regions. Shipping availability and rates are shown at checkout based on your delivery address.
In most cases, yes. Once your order ships, you’ll receive a shipping confirmation email with tracking details if tracking is available for your shipment.
Tracking updates can take 24–48 hours after shipment confirmation. If your tracking has not updated after that timeframe, please contact us and we’ll help check the shipment status.
Shipping fees are generally non-refundable unless the issue was caused by an error on our side.
Please contact us as soon as possible after delivery and include:
We’ll review the case and help resolve it as quickly as possible.
Because some items are made to order or personalized, change-of-mind returns may not always be accepted.
If your item is non-personalized and unused, please contact us first and we’ll let you know whether your order is eligible based on the product type and order status.
Please contact us immediately. If your order has not entered production or shipped, we may be able to update it.
Once production or shipping has started, changes may no longer be possible.
If a refund is approved, it will usually be sent back to the original payment method. Processing times vary depending on your bank or payment provider.
This depends on the issue. In some cases, we may ask for photos only. In other cases, we may request that the item be returned before a replacement or refund is issued.
Our cases are designed to balance everyday protection with style. Protection level may vary by case type and design, so please check the product page for details specific to each item.
Different styles have different profiles. Some are slimmer and more lightweight, while others offer more structure and protection.
Our products are made for everyday use, but all printed or finished surfaces can show wear over time depending on handling, friction, impact, and exposure.
To help preserve the finish, avoid frequent contact with rough or sharp surfaces.
We do our best to show colors as accurately as possible, but slight differences may occur due to screen settings, lighting, and production variation.
Many of our cases support wireless charging, but compatibility may vary by style and model. Please refer to the product page for the most accurate details.
No. Only selected products are MagSafe compatible. If a case supports MagSafe, it will be clearly stated on the product page.
Magnetic strength can vary depending on the case design, phone model, charger, and accessory used. A MagSafe-compatible case is designed for magnetic alignment and everyday convenience, but performance may differ from using a phone without a case.
Usually only one discount code can be applied per order unless otherwise stated.
Your code may not work if it has expired, does not apply to the items in your cart, requires a minimum spend, or cannot be combined with current promotions.
Promotions generally apply only during the active promotional period and cannot usually be applied retroactively to past orders.
You can reach us through our Contact Us page or by emailing our support team. For faster assistance, please include your order number and a clear description of your question.
We aim to respond within 1–2 business days. Response times may be longer during weekends, holidays, or busy promotional periods.
